Refund Policy
Who this policy covers
This policy applies to digital products purchased from Chanler through the Printably store for customers in the United States.
Our 14-day refund window
You may request a full refund within 14 calendar days of your completed purchase, including if you have already downloaded the files. The refund period starts immediately when the purchase completes. It does not start at the first download, and downloading again does not restart or extend it.
How to request a refund
Email info@printably.net within that window. Include your order number, the product or products you want refunded, and enough information for us to locate the purchase. A reason is welcome but is not required for a request within this policy. Do not send passwords, payment card details or private download links.
Refund amount and payment method
We refund the full amount you actually paid for the refunded product or products, including any associated tax collected on those products. Discounts are reflected in the amount originally paid. No restocking or refund-processing fee is deducted. Refunds are returned through the original payment method; the time before they appear depends on the payment provider and bank.
Downloads after a refund
Once a refund is processed, future download access for the refunded products may be disabled. A refund does not remotely remove files already saved on your device. This policy does not add new use permissions or change the terms of the product’s included license.
Problems outside the window
If a file is missing, damaged or different from its description, contact info@printably.net even if the 14-day window has passed. This voluntary policy does not limit any rights or remedies you have under applicable law.
Seller and contact
Chanler operates the Printably storefront from California, United States. For refund questions, contact info@printably.net.